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Interior of reception area with pink sofa at Brazilian Court
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Careers

Build a successful career with the most luxurious boutique hotel in Palm Beach, The Brazilian Court Hotel. We strive to provide our team members with competitive wages, excellent benefits and career growth opportunities. Browse our current listings for career opportunities and contact us through the email form below. Thank you for your interest.

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  • Responsibilities:

     

    The Brazilian Court Hotel, a Leading Hotels of the World and AAA Four Diamond property, is seeking an experienced and enthusiastic Brand Management Specialist to join our creative team. You will be responsible to lead, develop and execute a brand and campaign strategy that builds awareness, adoption, and favorability among prospective customers. In this role, you'll work closely with the Director of Sales & Marketing and business partners to craft and execute programs that grow Brazilian Court’s digital presence. You will be responsible for working cross-functionally to lead brand campaign planning and drive all programs forward, including timelines, creative, execution, and instrumenting measurement to ensure programs are successful. You will be responsible for planning, implementing, and monitoring the company's brand elevating experiences, supporting in the production of ongoing content shoots, managing brand promotions, and working hand in hand with our brand marketing agency to execute strategy with the goal to increase brand awareness, improve marketing efforts, and increase sales.

     Job Functions:

    • Building brand awareness and increasing brand value and profitability.  
    • Ensuring that messaging and marketing activities are aligned with brand and company values.
    • Partner with cross-functional leads to develop an integrated brand marketing plan to grow Brazilian Court digital user base, including identification of key segments and markets that represent the biggest opportunity
    • Develop strategic communications plan and campaign calendars
    • Creating and managing promotional collateral to establish and maintain product branding
    • Planning and execution of all communications and media actions on all channels, including social media, promotional materials, and email campaigns.
    • Manage all brand campaigns end-to-end
    • Produce best-in-class creative work, leveraging traditional and emerging channels, and measuring impact with a high degree of analytical rigor
    • Develop insights on program performance, create reporting tools/dashboards to share data, identify opportunities for improving outcomes, and work cross functionally to implement changes.
    • Create, manage, and execute cobranded on-property activations and events
    • Communicate with industry professionals and influencers via social media to create a strong network
    • Researching and analyzing consumer behavior, market trends and competitor activity
    • Collaborating with internal and external departments
    • Assisting with product development, pricing and new product launches as well as developing new partnership opportunities
    • Implement established brand aesthetic and philosophy through event marketing, branding, and social media
    • Manage hotel apparel line (BC Shop) both on property and online
    • Work with agency to review social media strategy, in addition to analytics and define social media KPI's
    • Coordinate directly with social media influencers once on site and with agency to guarantee deliverables are met
    • Manage and schedule social and promotional calendar
    • Support the development of ongoing content shoots on property for all property digital channels, including photo and video
    • Manage marketing budget
    • Support in the production and implementation of social media advertising content across all platforms
    • Run promotional campaigns to include giveaways
    • Support planning and implementation to increase community base
    • Monitor SEO and user engagement; suggest content optimization
    • Attend onsite experiences and produce live social media content (includes nights and weekends)
    • Liaise amongst brand marketing agency for all on-site activations - ensure details and planned execution
    • Work closely with F&B teams to manage marketing calendar and communication
    • Performing other duties when needed

     

    Job Requirements:

    • Minimum of 4 years as an experience Brand Management Specialist or similar role
    • Proficiency of social media, SEO and web traffic metrics
    • Alignment with brand aesthetic and ability to implement
    • Working knowledge of HTML, CSS, Google Suite, and Microsoft Office
    • Proficient in photo and video editor tools
    • Ability to evaluate and present data analytics
    • Must have strong decision-making skills
    • Excellent multitasking skills
    • Excellent verbal and written communication skills.
    • Excellent organizational and analytical skills
    • Budget management skills
    • Previous experience in developing brand and marketing strategies
    • Brand Strategist using social media for brand awareness and impressions
    • Excellent knowledge of Facebook, Instagram, Twitter, LinkedIn, YouTube, Google and other social media platforms
    • Possess a strong understanding of social media KPIs
    • Ability to evaluate and present data analytics
    • Performs well under pressure
    • Ability to influence others, sell ideas, products, and services.
    • Some traveling required.

     

  • Responsibilities: 

    The concierge will perform the duties of the Concierge; provide Supervisory support to the Front Office as Lobby Host and a communicator of operational issues. The concierge will organize multiple events for arriving and in-house guest such as: Dinner Reservations, Transportations, Babysitting Services and knowledgeable of local happenings.

     

    Physical Requirements:

    Must be able to stand for long periods of time. 

     

    Job Functions:

    • Establishes a relationship with local restaurants, hotels, golf courses, tennis courts and car rental agencies to provide our guest with a high level of Service
    • In absence of the Front Office Manager or Supervisor, the concierge will maintain organization in the Front Office areas
    • Acts as the Lobby Ambassador
    • Assists Front Desk and Bellman during peak times
    • Efficiently handles all guest requests for directions, transportation and information on restaurants, shopping, events, entertainment and attractions.
    • Proactively reviews the daily arrivals and prepares any special requests, welcome amenities, and welcome note cards
    • Contacts and offers assistance to all upcoming guests prior to their arrival
    • Communicates and assist other departments in meeting and exceeding guest needs and requests
    • Keeps guest up-to-date on the local happenings in the area
    • Provides guest with 5 Star Service
    • Consistently follows the 5 Star Standards
    • Other duties as assigned

     

    Job Requirements:

    • Computer Skills
    • Multi task and fast learner ability
    • Flexible
    • Detail Oriented
    • 1-2 years Hotel Concierge Experience
    • 1-2 years Supervisory Experience
    • Familiar with the Palm Beach area

     

     

  •  

    Responsibilities:

    The Assistant Front Office Manager is instrumental in assisting the Front Office Manager to run the Front Office operation.  This includes leading and managing Front Desk, Night Audit, Concierge, Valet and Bell staff in order to ensure the highest standards.

     

    The Assistant Front Office Manager monitors the Front Office Employees to make sure all guests receive attentive and personalized service while meeting all Leading Hotels of the World and AAA Four Diamond Standards.  The Assistant Front Office Manager will handle the FOM duties in her absence. 

     

    Physical Requirements:

    Must be able to stand for long periods of time. 

     

    Job Functions:

    • Manage the day-to-day activities of the Front Office Department.
    • Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, requests, complaints using guest service skills.
    • Assists the Front Office Manager in ensuring the Front Desk Agents are properly trained and have the needed tools to complete their daily duties and to accommodate our guests efficiently.
    • Understand, implement, and lead by example on hotels policies and procedures and, hotel standards.
    • Evaluate, coach, counsel and provide leadership support to the team.
    • Ensures the Front Desk Agents are completing their daily tasks and checklists.
    • Conduct pre-shift meetings and review all information pertinent to the day’s activities.
    • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Housekeeping, Engineering and Food & Beverage.
    • Assist the bellmen/valet staff as needed.
    • When the Reservation Department is closed or during high volume of reservation calls,  ensure Front Desk Agents are taking on the responsibilities of the reservation department.
    • Make decisions that benefit the hotel and the hotel guests.
    • Maintain system and control on rental program rotation and room assignments.
    • Maintain Key Control for the hotel keys and guest keys for security purposes.
    • Assist the Front Office Manager with any pending projects.
    • Fill in for the Front Office Manager when he/she is not on duty
    • Position participates in MOD program
    • Other tasks as assigned.

     

    Job Requirements:

    • A Minimum of 2 years of Supervisory or Management Experience in the Front Office.
    • Strong Communication skills. Both verbal and written.
    • Computer skills.
    • Multi task ability.
    • Organized.
    • Detail Oriented
    • Flexible.
    • Ability to train thoroughly.

     

     

     

     

  • Responsibilities:

    Assist guests with any needs in a professional, organized, and timely manner.  Communicates guests feed back and needs to the housekeeping and engineering departments.  Understands the importance of providing all guests with hotel service standards.

    Physical Requirements:

    Must be able to stand for long periods of time.

    Job Functions:

    • Completes daily duties and checklist to ensure the front desk operates smoothly.
    • Assists guests with their requests in an appropriate manner.
    • Handles guest’s complaints in a positive manner.
    • Knows when to communicate guest complaints to the Supervisor/Manager on duty.
    • Make decisions that benefit the hotel and the hotel guests.
    • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
    • Understands how a hotel and all the hotels departments operate.
    • Is able to work with a variety of people without any problems.
    • Is friendly and courteous towards guests and peers.
    • Has a pleasant speaking voice.
    • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
    • Is able to anticipate guest needs.
    • Makes hotel reservations and notes special details.
    • Takes incoming calls and transfers to other departments accordingly.
    • Provides guests with accurate hotel facility information.
    • Handles Concierge duties when the Concierge is not on duty.
    • Gives proper pass on during shift change.
    • Monitors hotel room key inventory.  Ensures we get all keys back at check out.
    • Maintain all front desk logs for back up purposes.
    • Keeps front desk area cleaned and organized.

    Job Requirements:

    • Computer Skills
    • Multi task and fast learner ability
    • Flexible
    • Detail Oriented
  • Responsibilities:

    Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out.

    Physical Requirements:

    Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

    Job Functions:

    • Completes daily duties to ensure the front door operates smoothly.
    • Assists guests with their requests in an appropriate manner.
    • Handles guest’s complaints in a positive manner.
    • Knows when to communicate guest complaints to the Manager on duty.
    • Make decisions that benefit the hotel and the hotel guests.
    • Understands hotels policies and procedures.
    • Understands how a hotel and all the hotels departments operate.
    • Is able to work with a variety of people without any problems.
    • Is friendly and courteous towards guests and peers.
    • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
    • On time, well groomed, in full uniform for his/her scheduled shifts.
    • Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
    • Is able to anticipate guest’s needs.
    • Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
    • Provides guests with accurate hotel facility information.
    • Keeps lobby and work station clean and organized.
    • Knows which department should be contacted in different situations.
    • Opens car doors and lobby doors for guest’s
    • Handles guest’s luggage upon arrival and departure.
    • Safely drives and parks guest cars.
    • Arranges taxis, if Concierge is not on duty.
    • Gives proper pass on during shift change.
    • Collects room service breakfast menus from guest doors
    • Shine shoes as needed
    • Delivers newspapers
    • Walks hotel grounds throughout shift

    Job Requirements:

    • Safe driver & must be 21 or older
    • Flexible
    • Detail Orientated
  • Responsibilities:

    Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out.

    Physical Requirements:

    Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

    Job Functions:

    • Completes daily duties to ensure the front door operates smoothly.
    • Assists guests with their requests in an appropriate manner.
    • Handles guest’s complaints in a positive manner.
    • Knows when to communicate guest complaints to the Manager on duty.
    • Make decisions that benefit the hotel and the hotel guests.
    • Understands hotels policies and procedures.
    • Understands how a hotel and all the hotels departments operate.
    • Is able to work with a variety of people without any problems.
    • Is friendly and courteous towards guests and peers.
    • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
    • On time, well groomed, in full uniform for his/her scheduled shifts.
    • Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
    • Is able to anticipate guest’s needs.
    • Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
    • Provides guests with accurate hotel facility information.
    • Keeps lobby and work station clean and organized.
    • Knows which department should be contacted in different situations.
    • Opens car doors and lobby doors for guest’s
    • Handles guest’s luggage upon arrival and departure.
    • Safely drives and parks guest cars.
    • Arranges taxis, if Concierge is not on duty.
    • Gives proper pass on during shift change.

    Job Requirements:

    • Safe driver & must be 21 or older
    • Flexible
    • Detail Orientated