Careers

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out. 

 

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

 

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.
• Other duties as assigned

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated
•  

 

 

Responsibilities:

 

The Brazilian Court Hotel, a Leading Hotels of the World and Four Diamond hotel is seeking an experienced Sales Manager for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction.  Must have a strong knowledge of market trends. Strong business sales insight, customer service skills, and financial goals are primary. The Sales Manager is also responsible to exceed budget expectations from guestrooms and meeting space of the hotel and will conduct proactive sales efforts in accordance with company policies and standards.

Job Functions:

• Prepare, implement and compile data for the strategic sales plan, weekly and monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as required.
• Maximize the hotel occupancy and rate by attracting the luxury-oriented clientele and balance the market segments to yield the highest rates throughout all months of the year. 
• Review and analyze competition, market trends, guest needs and comments in order to be proactive and adapt with business intelligence.
• Proactively solicit new business and grow existing accounts within the assigned territory.
• Work closely with the internal reservations team and external partner;  Leading Hotels, American Express Fine Hotels and Resorts, Virtuoso, etc.
• Actively participates in the planning and execution of the hotel’s Marketing/Media events. Coordinate and communicate needs to designated departments
• Actively participates in sales presentations, site inspections, client meetings, property tours and trade shows.
• Participate in community and professional organizations to maintain high visibility and strong presence.
• Responsible for the overall production of travel trade and group business from territories: West, Southwest, and Southeast
• Manage and detail small meetings
• Effectively communicates with other department team members and leaders.
• Participates in daily briefing with departments on current key activities.
• Other duties as assigned

 

 

Job Requirements:

 

• Minimum of 3 years as a Sales Manager experience preferably in the luxury setting.
• Possess a strong understanding of overall hotel business and operational functions of a hotel.
• Must have the ability to understand global markets that affect the business of the hotel.
• Knowledge of hotel features, benefits and competing hotels within the market.
• Must have strong decision-making skills. 
• Ability to work effectively under time constraints and deadlines.
• Must be sales and relationship driven and service oriented.
• Ability to influence others, sell ideas, products, and services.
• Ability to execute appropriate action plans.
• Able to set priorities, plan, organize and delegate.
• Ability to work effectively in a team environment and take initiative.
• Excellent verbal and written communication skills.
• Excellent organizational and analytical skills.
• Strong Computer Skills (Salesforce, Outlook, Microsoft Word, Power Point, Excel, Internet)
• Flexible schedule. Early mornings, late evenings, and weekends may be required
• Some traveling required.
• Position participates in MOD program.

 

Responsibilities: 

Assist guests with any needs in a professional, organized, and timely manner.  Communicates guests feed back and needs to the housekeeping and engineering departments.  Understands the importance of providing all guests with hotel service standards.

Physical Requirements:

Must be able to stand for long periods of time. 

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Gives proper pass on during shift change.
• Monitors hotel room key inventory.  Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.
• Other duties as assigned

Job Requirements:

• Computer Skills
• Multi task and fast learner ability
• Flexible
• Detail Oriented

Responsibilities:         

         

The Assistant General Manager will assist the General Manager in managing the daily operations of The Brazilian Court Hotel, while supporting the General Manager in providing overall leadership to deliver outstanding guest service and financial profitability.

 

Job Functions:

• Assist the hotel departments in running an organized and efficient operation.
• Adhere to and implement hotel policies, departmental policies and procedures for all hotel departments.
• Ability to lead, train, supervise, motivate, mentor department staff, assist with scheduling, employee guidance and direction (Use coaching & developing strategies)
• Ensure high employee morale by implementing incentive programs, staff recognition programs, etc.
• Provide directions, instructions and make decisions to ensure the smooth operation of department functions that are in line with the General Manager and Hotel Owners’ expectations.
• Ensure guests’ feedback, concerns and needs are met with a high level of service and attention. Handle escalated issues directed and promptly.
• Understand all Leading Hotels Quality Assurance Standards and Five Star, Five Star Five Diamond Standards. Emphasize the importance of meeting these standards daily and enforcing the standards.
• Understand the hotel’s Rental Program and Program Categories. Enforce the rental program rules and regulations.
• Be knowledgeable of management reports and financial statements.
• Supervise the hotel’s inventory control so that inventories are always maintained at a level to achieve guest satisfaction, efficient operations and maximize hotel occupancy.
• Ensure financial controls are strictly followed and manage the Purchasing Platform and Declining Balance for expenses.
• Monitor and approve the operations’ team payroll expenses and weekly schedules to ensure expenses are within budgets and proper coverage is provided to meet Five Star and Five Diamond service standards.
• Participate in weekly meetings with the Director of Revenue, Director of Sales & Marketing and General Manager to maximize occupancy and rates.
• Maintain open communication with the food and beverage managers and salon manager and enforce hotel policies are met by all.
• Be knowledgeable of all important hotel features, room types, room rates, amenities & services.
• Supervise and provide guidance and feedback to subordinates, in order to improve their work performance.
• Be knowledgeable of hotel safety, security and emergency equipment and procedures. Head the Safety Program.
• Enforce hotel policies and procedures and ensure staff are well trained on safety, security and emergency procedures.
• Actively participate and conduct frequent staff meetings
• Provide support to the front office, housekeeping and engineering when coverage is needed
• Attend regularly scheduled departmental meetings to provide support to the department managers.
• Perform & review formal written employee performance reviews according to company standards.
• Conduct property walks inspections for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guests or other visitors. To also, maintain the property at a Five Star Level.
• Conduct Room Inspection of guestrooms to ensure cleanliness standards and LQA Standards are being met.
• Thoroughly investigate and document employee accidents to ensure the proper documentation is submitted to HR
• Ensure daily staff responsibilities are being completed correctly and in a timely manner.
• Closely manager the Operations Team; Front Office, Housekeeping and Engineering.
• Provide direction, instructions and make decisions to ensure a smooth operation of department functions Regularly meet with department heads to stay informed of department projects, deadlines and goals and provide assistance and direction to meet goals.
• Collaborate with fellow managers to create and enforce a positive teamwork environment.
• Complete other assignments and perform other duties as directed by the General Manager
• Act as GM in the absence of the General Manager.
• Other tasks as assigned

Job Requirements:     

• Minimum 4 years- Management experience in hotel operations   
• Ability to multi-task and execute in challenging situations
• Computer skills including Word, Excel spreadsheets
• Excellent communication, presentation and listening skills.
• Ability to read and interpret business records and statistical reports.
• Excellent math and analytical skills
• Excellent organizational skills
• Ability to coach, develop and train staff
• Flexible schedule- work weekends, holidays, etc
• Position participates in the MOD program