Careers

Responsibilities: 

Assist guests with any needs in a professional, organized, and timely manner.  Communicates guests feed back and needs to the housekeeping and engineering departments.  Understands the importance of providing all guests with hotel service standards.

 

Physical Requirements:

Must be able to stand for long periods of time. 

 

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Gives proper pass on during shift change.
• Monitors hotel room key inventory.  Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.
• Other duties as assigned

 

Job Requirements:

• Computer Skills
• Multi task and fast learner ability
• Flexible
• Detail Oriented

Responsibilities:

 

The Brazilian Court Hotel, a Leading Hotels of the World and Four Diamond hotel is seeking an experienced Sales Manager for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction.  Must have a strong knowledge of market trends. Strong business sales insight, customer service skills, and financial goals are primary. The Sales Manager is also responsible for exceeding budget expectations in guestrooms and meeting space of the hotel and will conduct proactive sales efforts in accordance with company policies and standards.

Job Functions:

• Prepare, implement and compile data for the strategic sales plan, weekly and monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as required.
• Maximize the hotel occupancy and rate by attracting the luxury-oriented clientele and balance the market segments to yield the highest rates throughout all months of the year. 
• Review and analyze competition, market trends, guest needs and comments in order to be proactive and adapt with business intelligence.
• Proactively solicit new business and grow existing accounts within the assigned territory.
• Work closely with the internal reservations team and external partner; Leading Hotels, American Express Fine Hotels and Resorts, Virtuoso, etc.
• Actively participates in sales presentations, site inspections, client meetings, property tours and trade shows.
• Participate in community and professional organizations to maintain high visibility and strong presence.
• Responsible for the overall production of travel trade and group business from territories: West, Southwest, and Southeast
• Manage and detail small meetings.
• Effectively communicates with other department team members and leaders.
• Participates in daily briefing with departments on current key activities.
• Other duties as assigned.

 

 

 

 

Job Requirements:

 

• Minimum of 3 years as a Sales Manager experience preferably in the luxury setting.
• Possess a strong understanding of overall hotel business and operational functions of a hotel.
• Must have the ability to understand global markets that affect the business of the hotel.
• Knowledge of hotel features, benefits and competing hotels within the market.
• Must have strong decision-making skills. 
• Ability to work effectively under time constraints and deadlines.
• Must be sales and relationship driven and service oriented.
• Ability to influence others, sell ideas, products, and services.
• Ability to execute appropriate action plans.
• Able to set priorities, plan, organize and delegate.
• Ability to work effectively in a team environment and take initiative.
• Excellent verbal and written communication skills.
• Excellent organizational and analytical skills.
• Strong Computer Skills (Salesforce, Outlook, Microsoft Word, Power Point, Excel, Internet)
• Flexible schedule. Early mornings, late evenings, and weekends may be required
• Some traveling required.
• Position participates in MOD program.