Careers

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out. 

 

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

 

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.
• Other duties as assigned

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated
•  

 

 

Responsibilities:         

 

         

The Assistant General Manager will assist the General Manager in managing the daily operations of The Brazilian Court Hotel, while supporting the General Manager in providing overall leadership to deliver outstanding guest service and financial profitability.

 

 

Job Functions:

• Assist the hotel departments in running an organized and efficient operation.
• Adhere to and implement hotel policies, departmental policies and procedures for all hotel departments.
• Ability to lead, train, supervise, motivate, mentor department staff, assist with scheduling, employee guidance and direction (Use coaching & developing strategies)
• Ensure high employee morale by implementing incentive programs, staff recognition programs, etc.
• Provide directions, instructions and make decisions to ensure the smooth operation of department functions that are in line with the General Manager and Hotel Owners’ expectations.
• Ensure guests’ feedback, concerns and needs are met with a high level of service and attention. Handle escalated issues directed and promptly.
• Understand all Leading Hotels Quality Assurance Standards and Five Star, Five Star Five Diamond Standards. Emphasize the importance of meeting these standards daily and enforcing the standards.
• Understand the hotel’s Rental Program and Program Categories. Enforce the rental program rules and regulations.
• Be knowledgeable of management reports and financial statements.
• Supervise the hotel’s inventory control so that inventories are always maintained at a level to achieve guest satisfaction, efficient operations and maximize hotel occupancy.
• Ensure financial controls are strictly followed and manage the Purchasing Platform and Declining Balance for expenses.
• Monitor and approve the operations’ team payroll expenses and weekly schedules to ensure expenses are within budgets and proper coverage is provided to meet Five Star and Five Diamond service standards.
• Participate in weekly meetings with the Director of Revenue, Director of Sales & Marketing and General Manager to maximize occupancy and rates.
• Maintain open communication with the food and beverage managers and salon manager and enforce hotel policies are met by all.
• Be knowledgeable of all important hotel features, room types, room rates, amenities & services.
• Supervise and provide guidance and feedback to subordinates, in order to improve their work performance.
• Be knowledgeable of hotel safety, security and emergency equipment and procedures. Head the Safey Program.
• Enforce hotel policies and procedures and ensure staff are well trained on safety, security and emergency procedures.
• Actively participate and conduct frequent staff meetings
• Provide support to the front office, housekeeping and engineering when coverage is needed
• Attend regularly scheduled departmental meetings to provide support to the department managers.
• Perform & review formal written employee performance reviews according to company standards.
• Conduct property walks inspections for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guests or other visitors. To also, maintain the property at a Five Star Level.
• Conduct Room Inspection of guestrooms to ensure cleanliness standards and LQA Standards are being met.
• Thoroughly investigate and document employee accidents to ensure the proper documentation is submitted to HR
• Ensure daily staff responsibilities are being completed correctly and in a timely manner.
• Closely manager the Operations Team; Front Office, Housekeeping and Engineering.
• Provide direction, instructions and make decisions to ensure a smooth operation of department functions Regularly meet with department heads to stay informed of department projects, deadlines and goals and provide assistance and direction to meet goals.
• Collaborate with fellow managers to create and enforce a positive teamwork environment.
• Complete other assignments and perform other duties as directed by the General Manager
• Act as GM in the absence of the General Manager.
• Other tasks as assigned

 

 

Job Requirements:     

• Experience: Minimum of 3 years of experience in a similar role, preferably in a luxury market. 
• Leadership and Management Skills: Ability to lead, motivate, and manage teams effectively.
• Customer Service Skills: Excellent customer service skills with a commitment to guest satisfaction.
• Communication Skills: Strong verbal and written communication skills to interact with staff, guests, and management.
• Problem-Solving Skills: Ability to identify and resolve issues effectively.
• Financial Acumen: Experience with budgeting, financial management, and reporting.
• Organizational Skills: Strong organizational and time-management abilities.
• Industry Knowledge: Understanding of hotel operations, industry trends, and brand standards.
• Computer Proficiency: Experience with hotel operations software and Microsoft Outlook, Word, Excel.
• Schedule Flexibility: Ability to work weekends, holidays, occasion evening shifts. Participate in MOD weekend coverage.

 

 

 

Responsibilities:

The Pool Attendant will be responsible for the general appearance, supplies and maintenance of the pool area.  They will assist guests with poolside food and beverage orders; provide complimentary water and sliced fruits and towels.  They will generate sales of lotions and pool amenities as appropriate.

Physical Requirements:

            Must be able to stand for long periods of time.  Must be able to lift over 50 pounds.

Job Functions:

• Sets up the pool area with cushions and towels
• Sets up water, fruits, chilled wash cloth trays
• Stock all supplies and maintains throughout the day
• Maintains the appearance of the pool area throughout the day (light cleaning, sweeping, etc)
• Takes Poolside orders and calls into Room Service; coordinates delivery with server
• Keeps music at appropriate levels
• Handle room charges for supplies, lotions, caps, bags and other sundries
• Close pool down at end of day, refreshing the look of the pool and leaving towels available for late swimmers
• Interacts with guests in a pleasant, informative and helpful manner. 
• Be knowledgeable about all hotel services and product.
• Provides Five Star service – meeting the guests needs and expectations
• Other duties as assigned

 

Job Requirements:

• Strong communication skills, orally and written, in English
• Multitask Ability
• Server experience helpful
• Organized and detailed oriented
• Flexible with hours and work days

 

Responsibilities:

Responsible for inspecting and perfecting rooms according to established standards.

Physical Requirements:

Must be able to stand, bend, and walk for long periods of time.

Job Functions:

• Reports all rooms that are VI to Supervisor and/or Manager on duty
• Communicates to housemen, housekeepers, and front desk what is needed in guest rooms to prepare the room for an arrival
• Ensures rooms are fully stocked and ready for guests arrival
• Report guest room issues to the appropriate departments
• Must have the ability to lift, pull and push a moderate weight
• This is a fast paced position
• Frequently standing up and moving about the facility
• Frequently bending, stooping and kneeling
• Previous cleaning experience in resort or luxury hotel preferred
• Ability to communicate to guests
• Must be able to work required shifts, weekends and holidays
• Other duties as assigned

 

 

Responsibilities:

Responsible for maintaining cleanliness of guest rooms, suites in accordance to  the established LQA standards.

 

Physical Requirements:

• Must be able to stand, bend, and walk for long periods of time

 

Job Functions:

• Making beds, replenishing linen
• Sanitize guest bathrooms
• Use appropriate cleaning chemicals that pertain to the job requirements
• Make sure to follow proper cleaning cycle to prevent cross contamination
• Replace cleaning supplies
• Report all problems and any maintenance repairs as needed
• Record and turn in all Lost & Found items
• Keep carts clean
• Other duties as assigned

 

Job Requirements:

• Must have the ability to lift, pull and push a moderate weight
• Must have the ability to Multi-Task
• Prior Housekeeping experience is helpful
• Frequently standing, kneeling, bending and moving around
• Ability to communicate to guest
• Must be able to work required shifts, Weekends and Holidays

Responsibilities:

Oversees the areas of the Front Desk, Reservations, Concierge, Valet and Bell staff. Works closely with the Housekeeping Manager to ensure that our guest have a positive experience. Works closely with the Director of Sales to maximize revenue by balancing rate availability. Trains and develops each team member with knowledgeable professional and personable, resulting in guest comment scores in the90 percentile. 

 

Physical Requirements:

Must be able to stand for long periods of time. 

 

Job Functions:

• Interviews, Hire and terminate staff

• Manage the day-to-day activities of the Front Office Department.
• Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, requests, complaints using guest service skills.
• Understand, implement, and lead by example on hotels policies and procedures and, hotel standards.
• Evaluate, coach, counsel and provide leadership support to the team.
• Ensures the Front Desk Agents are completing their daily tasks and checklists.
• Conduct pre-shift meetings and review all information pertinent to the day’s activities.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Housekeeping, Engineering and Food & Beverage.
• Issues verbal and written warning, if needed as a disciplinary action
• Conducts employee performance yearly reviews
• Understands the operations of other hotel outlets
• Build a strong Guest Service team to provide our guest with the best of service
• Make decisions that benefit the hotel and the hotel guest
• Assist the bellmen/valet staff as needed.
• Organizes a monthly Department Meetings
• Follows up on Guest Complaints
• Review hourly payroll and controls overtime when making the Front Desk schedule
• When the Reservation Department is closed or during high volume of reservation calls, ensure Front Desk Agents are taking on the responsibilities of the reservation department.
• Make decisions that benefit the hotel and the hotel guests.
• Maintain Key Control for the hotel keys and guest keys for security purposes.
• Position participates in MOD program
• Other tasks as assigned.

 

Job Requirements:

• A Minimum of 2 years of Supervisory or Management Experience in the Front Office.
• Strong Communication skills. Both verbal and written.
• Computer skills.
• Multi task ability.
• Organized.
• Detail Oriented
• Flexible.
• Ability to train thoroughly.