Careers

Responsibilities:

 

The Brazilian Court Hotel, a Leading Hotels of the World and Four Diamond hotel is seeking an experienced Sales Manager for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction.  Must have a strong knowledge of market trends. Strong business sales insight, customer service skills, and financial goals are primary. The Sales Manager is also responsible to exceed budget expectations from guestrooms and meeting space of the hotel and will conduct proactive sales efforts in accordance with company policies and standards.

Job Functions:

• Prepare, implement and compile data for the strategic sales plan, weekly and monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as required.
• Maximize the hotel occupancy and rate by attracting the luxury-oriented clientele and balance the market segments to yield the highest rates throughout all months of the year. 
• Review and analyze competition, market trends, guest needs and comments in order to be proactive and adapt with business intelligence.
• Proactively solicit new business and grow existing accounts within the assigned territory.
• Work closely with the internal reservations team and external partner;  Leading Hotels, American Express Fine Hotels and Resorts, Virtuoso, etc.
• Actively participates in sales presentations, site inspections, client meetings, property tours and trade shows.
• Participate in community and professional organizations to maintain high visibility and strong presence.
• Responsible for the overall production of travel trade and group business from territories: West, Southwest, and Southeast
• Manage and detail small meetings
• Effectively communicates with other department team members and leaders.
• Participates in daily briefing with departments on current key activities.
• Other duties as assigned

 

Job Requirements:

 

• Minimum of 3 years as a Sales Manager experience preferably in the luxury setting.
• Possess a strong understanding of overall hotel business and operational functions of a hotel.
• Must have the ability to understand global markets that affect the business of the hotel.
• Knowledge of hotel features, benefits and competing hotels within the market.
• Must have strong decision-making skills. 
• Ability to work effectively under time constraints and deadlines.
• Must be sales and relationship driven and service oriented.
• Ability to influence others, sell ideas, products, and services.
• Ability to execute appropriate action plans.
• Able to set priorities, plan, organize and delegate.
• Ability to work effectively in a team environment and take initiative.
• Excellent verbal and written communication skills.
• Excellent organizational and analytical skills.
• Strong Computer Skills (Salesforce, Outlook, Microsoft Word, Power Point, Excel, Internet)
• Flexible schedule. Early mornings, late evenings, and weekends may be required
• Some traveling required.
• Position participates in MOD program.

 

 

Responsibilities:

The Assistant Front Office Manager is instrumental in assisting the Front Office Manager to run the Front Office operation.  This includes leading and managing Front Desk, Night Audit, Concierge, Valet and Bell staff in order to ensure the highest standards.

 

The Assistant Front Office Manager monitors the Front Office Employees to make sure all guests receive attentive and personalized service while meeting all Leading Hotels of the World and AAA Four Diamond Standards.  The Assistant Front Office Manager will handle the FOM duties in her absence. 

 

Physical Requirements:

Must be able to stand for long periods of time. 

 

Job Functions:

• Manage the day-to-day activities of the Front Office Department.
• Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, requests, complaints using guest service skills.
• Assists the Front Office Manager in ensuring the Front Desk Agents are properly trained and have the needed tools to complete their daily duties and to accommodate our guests efficiently.
• Understand, implement, and lead by example on hotels policies and procedures and, hotel standards.
• Evaluate, coach, counsel and provide leadership support to the team.
• Ensures the Front Desk Agents are completing their daily tasks and checklists.
• Conduct pre-shift meetings and review all information pertinent to the day’s activities.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Housekeeping, Engineering and Food & Beverage.
• Assist the bellmen/valet staff as needed.
• When the Reservation Department is closed or during high volume of reservation calls,  ensure Front Desk Agents are taking on the responsibilities of the reservation department.
• Make decisions that benefit the hotel and the hotel guests.
• Maintain system and control on rental program rotation and room assignments.
• Maintain Key Control for the hotel keys and guest keys for security purposes.
• Assist the Front Office Manager with any pending projects.
• Fill in for the Front Office Manager when he/she is not on duty
• Position participates in MOD program
• Other tasks as assigned.

 

Job Requirements:

• A Minimum of 2 years of Supervisory or Management Experience in the Front Office.
• Strong Communication skills. Both verbal and written.
• Computer skills.
• Multi task ability.
• Organized.
• Detail Oriented
• Flexible.

• Ability to train thoroughly.

 

 

Responsibilities:

The Pool Attendant will be responsible for the general appearance, supplies and maintenance of the pool area.  They will assist guests with poolside food and beverage orders; provide complimentary water and sliced fruits and towels.  They will generate sales of lotions and pool amenities as appropriate.

Physical Requirements:

            Must be able to stand for long periods of time.  Must be able to lift over 50 pounds.

Job Functions:

• Sets up the pool area with cushions and towels
• Sets up water, fruits, chilled wash cloth trays
• Stock all supplies and maintains throughout the day
• Maintains the appearance of the pool area throughout the day (light cleaning, sweeping, etc)
• Takes Poolside orders and calls into Room Service; coordinates delivery with server
• Keeps music at appropriate levels
• Handle room charges for supplies, lotions, caps, bags and other sundries
• Close pool down at end of day, refreshing the look of the pool and leaving towels available for late swimmers
• Interacts with guests in a pleasant, informative and helpful manner. 
• Be knowledgeable about all hotel services and product.
• Provides Five Star service – meeting the guests needs and expectations
• Other duties as assigned

 

Job Requirements:

• Strong communication skills, orally and written, in English
• Multitask Ability
• Server experience helpful
• Organized and detailed oriented
• Flexible with hours and work days

Responsibilities:

Responsible for maintaining cleanliness of guest rooms, suites in accordance to  the established LQA standards.

 

Physical Requirements:

• Must be able to stand, bend, and walk for long periods of time

 

Job Functions:

• Making beds, replenishing linen
• Sanitize guest bathrooms
• Use appropriate cleaning chemicals that pertain to the job requirements
• Make sure to follow proper cleaning cycle to prevent cross contamination
• Replace cleaning supplies
• Report all problems and any maintenance repairs as needed
• Record and turn in all Lost & Found items
• Keep carts clean
• Other duties as assigned

 

Job Requirements:

• Must have the ability to lift, pull and push a moderate weight
• Must have the ability to Multi-Task
• Prior Housekeeping experience is helpful
• Frequently standing, kneeling, bending and moving around
• Ability to communicate to guest
• Must be able to work required shifts, Weekends and Holidays

Responsibilities:

Oversees the Housekeepers, Houseman, Public Areas Attendant, Turndown, and Pool Attendant staff in the absence of the Assistant Housekeeping Manager and Housekeeping Manager. Work closely with Front Office and Engineering to ensure guest rooms are prepared for guests.  Trains and develops team to service hotel and hotel rooms in a professional, efficient Five Star manner.

 

Physical Requirements:

Must be able to stand and walk for long periods of time.

 

Job Functions:

• Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to guest needs, requests and complaints
• Manage the day-to-day activities of the housekeeping department in the absence of the Assistant Housekeeping Manager and Housekeeping Manager
• Ensure all employees are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Evaluate, coach, counsel, train, motivate the housekeeping Staff.
• Work as the PM Housekeeping MOD during high occupancy nights and as needed.
• Assist in directing and implementing hotel's policies and procedures.
• Conduct pre-shift meeting and review all information pertinent to the day's activities. Review the Training Topic of the Day.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Engineering, and Food and Beverage.
• Conduct regular inspections of guest rooms and all public areas to ensure adherence to cleanliness and maintenance standards.
• Complete Inventories; Maintain par levels for supplies and equipment. Replenish shortages and other business supplies for daily business needs.
• Schedule cleaning projects for Housemen, Overnight Housemen, Public Areas Attendants, Room Attendants.
• Assist housekeeping staff during unanticipated busy periods.
• Participate in completing property walk lists.
• Other duties as assigned
• Mange the Lost and Found items by keeping items secure and logged daily .

Job Requirements:

• Strong Communication skills. Both written and verbal
• Organized
• Multi task ability
• Detail Orientated
• Ability to train thoroughly
• At least two years housekeeping experience in Hotel/Resort
• At Least one year of Housekeeping Supervisory Experience in a Hotel/Resort
• Must be able to work flexible schedule; mornings, mid day, nights, weekends, holidays.

 

Responsibilities:  The Assistant Director of Housekeeping will work closely with the Director of Housekeeping in handling the overall day to day operations of the Housekeeping Department. This includes staff performance and productivity, maintaining quality standards, product controls, expense controls and relationships with leased operations. The Housekeeping Department is responsible for the overall cleanliness of the hotel which includes all public areas, guestrooms, courtyards, pool, meetings spaces and Pavilion.

 

Physical Requirements:

Must be able to stand and walk for long periods of time.

 

Job Functions:

• Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to guests and associates.  
• Prepare and manage the day-to-day operations of the housekeeping department.
• Ensure all employees are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Evaluate, coach, counsel, and provide leadership support to Staff.
• Train staff on hotel's policies and procedures.
• Conduct pre-shift meetings and review all information pertinent to the day's activities.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Engineering, Food and Beverage.
• Member of Leading Hotels of the World; ensure adherence to standards.
• Conduct daily property inspections; 80 rooms plus public areas to ensure adherence to cleanliness and maintenance standards.
• Schedule cleaning projects for Housemen, Overnight Housemen, Public Areas Attendants and Room Attendants.
• Ensure compliance with all safety and sanitation standards.
• Operate within expenses and minimize waste in all areas of housekeeping.
• Schedule Weekly/ Monthly Inventories; Maintain par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Work hand in hand with Engineering on the C.A.R.E. Preventative Maintenance Program.
• Assist housekeeping staff during unanticipated busy periods.
• Act as Housekeeping Manager in the absence of the Housekeeping Manager
• Manage the Lost & Found function of the Department
• Other duties as assigned

 

Job Requirements: 

• Previous Housekeeping experience in a 4 or 5 diamond rated hotel or similar size and quality
• Ability to deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Ability to read, write and speak the English language is required
• Knowledge of Microsoft Outlook
• Knowledge of safety and sanitation standards
• Excellent organizational, interpersonal and administrative skills
• Ability to handle multiple tasks
• Ability to motivate people
• Ability to submit proof of legal right to work in the US if hired
• Must be able to work a flexible schedule, holidays and weekends included

 

 

 

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out. 

 

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

 

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.
• Collects room service breakfast menus from guest doors
• Shine shoes as needed
• Delivers newspapers
• Walks hotel grounds throughout shift
• Other duties as assigned

 

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated

Responsibilities:

Responsible for taking care of all housekeeping calls and fulfilling guest request. Assisting housekeepers with supplies and items to the rooms provides a clean hotel environment through out the hotel. Makes sure there are always supplies and up keeps inventories

 

Physical Requirements:

• Must be able to stand, bend, and walk for long periods of time. Must be able to lift over 50 pounds.

 

Job Functions:

• Report guest room issues to the appropriate departments.
• Must have the ability to lift, pull and push a moderate weight.
• Minimize waste within all areas of housekeeping.
•  Report, turn in, and/or log all lost and found items according to established procedures.
• This is a fast-paced position.
• Frequently standing up and moving about the facility
• Frequently bending, stooping and kneeling.
• Previous housekeeping experience in resort or luxury hotel preferred.
• Ability to communicate to guests
• Must be able to work required shifts, weekends and holidays.
• Other duties as assigned

 

Responsibilities:

Assist guests with any needs in a professional, organized, and timely manner.  Communicates guests feed back and needs to the housekeeping and engineering departments.  Understands the importance of providing all guests with hotel service standards.

Physical Requirements:

Must be able to stand for long periods of time.

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Gives proper pass on during shift change.
• Monitors hotel room key inventory.  Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.

Job Requirements:

• Computer Skills
• Multi task and fast learner ability
• Flexible
• Detail Oriented

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out.

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated